CONTINUOUS IMPROVEMENT OFFICER


Location(s): Nigeria / Lagos

Category: Research

Level: Professional

Job Type: Full-Time

Min. Qualification: Bachelors

Min. Years of Experience: 4-6

Start date: 07/10/2017

Duration: Fulltime/Long-term


Job Description

Key Elements of the Role:

 

  • Report to the Business Process Manager
  • Identify Process Champions (Subject Matter Experts) in the different Strategic Business Units who will drive process improvement at the functional level
  • Manage training and project selection process for all process champions
  • Support process champions in the execution of their projects (providing expertise, guidance, approval interventions and facilitating cross functional collaboration) and with access to BPM resources (articles, write ups and new research)
  • Identify collaborative tools (or approaches) to enable centralized supervision of projects and ensure BPD has visibility of projects
  • Manage all BPM projects which come through the process champions (verify Statement of Work (SOW), track deliverables, perform monitoring and controlling and close projects)
  • Research process improvement tools, methodologies, technologies and best practices which the unit can use in process improvement efforts (developing a Business Process Management “toolkit”)
  • Identify data sources, gather and analyse data relevant to processes identified for process improvement initiatives.
  • Where necessary, train users  before solution implementation and perform post deployment support
  • Perform impact post deployment and where necessary, use feedback to modify process

 

 


Desired Qualities

 

Desired Skills & Experience:

  • A Good Degree
  • Membership of relevant professional bodies
  • Minimum of 4 years related work experience
  • Business Modelling, Analysis and Design
  • Business Process Engineering and Improvement
  • Solution Architecture and Design
  • User Interface Design Skills
  • Excellent leadership & influencing skills
  • Excellent planning and organization skills
  • Excellent verbal & written communications skills
  • High level of integrity
  • Excellent interpersonal skills

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