Head Retail Operations

Location(s): Nigeria / Lagos

Category: Customer Service, Retail, Project Management

Level: Professional

Job Type: Full-Time

Min. Qualification: Bachelors

Min. Years of Experience: 10-12

Start date: 09/04/2018

Duration: Fulltime/Long-term

Job Description

We are seeking a Head, Retail Operations who will be responsible for developing and implementing strategic goals for the Retail Operations Department, ensuring these strategies align with the overall goals of the organization. The Head, Retail Operations reports directly to the CEO/CCOWe are seeking a Head, Retail Operations who will be responsible for developing and implementing strategic goals for the Retail Operations Department, ensuring these strategies align with the overall goals of the organization. The Head, Retail Operations reports directly to the CEO/CCO


Key Elements Of The Role


General Strategy

  • Work with the CEO and other Departmental Heads to influence the development and communication of company strategy, business priorities and targets
  • Develop and implement strategic goals for the Retail Operations Department, ensuring these strategies align with the overall goals of the organization
  • Translate the strategic goals into retail operational plans in order to provide extraordinary Customer Satisfaction and enhance customer loyalty and drive sales
  • Identify and optimize opportunities for business development which involves creation of long term value from customers, markets and relationships
  • Work with Business Development team, visit trade exhibitions to source cutting-edge products and services that meet the needs of company customers and differentiate company from its competitors
  • Identify and optimize promotional opportunities ensuring they are coordinated with relevant departments
  • Generate ideas about future retail activities to ensure a cutting-edge strategy and maintain up-to-date knowledge of the market place, competitors and trends
  • Use feedback from other departments to ensure the integration of the retail strategy with the company’s other activities
  • Influence and support the retail element of the annual budget process ensuring understanding and buy-in from the retail team
  • Constantly review financial data and support the Chief Financial Officer in providing realistic input into the sales budgets
  • Take decisions on matters relating to the day-to-day retail operations including the strategic planning of resources
  • Regularly produce and present a range of financial/non-financial reports for Senior Management and the Board of Directors as required


  • Ensure that the retail team complies with all regulatory requirement, branch standards, company policies and procedures; influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
  • Spend time in each outlet with the branch teams and customers to understand and identify important business issues in order to develop and implement effective retail strategies
  • Take a lead role in building a strong sales management culture within the retail team; spend time coaching staff, identifying skills and opportunities for development; provide advice and guidance on store management issues when needed
  • Work with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
  • Proactively manage and review the performance and progress of staff, set objectives and targets; work with the Human Resources team to develop individual training plans for the team
  • Recruit, train and develop staff ensuring adherence to company policies and procedures


  • Work with the Procurement department to ensure optimum inventory management
  • Work with the Marketing and Business Development departments to develop and implement planogram and merchandising strategies
  • Ensure that all products are labelled with up-to-date prices in the stores
  • Discharge all duties according to laid down Standard Operating Procedures (SOP’s) to ensure smooth running of the business
  • Perform any other duties as may be assigned to the position

Desired Qualities

Desired Skills & Experience

  • A good degree, an MBA is an added advantage
  • At least 10 years relevant experience in the Retail, Banking, FMCG or Pharmaceutical Industry
  • Membership of a recognized professional body is an added advantage
  • Excellent leadership & influencing skills
  • Excellent organisational and interpersonal skills
  • Good negotiation and analytical skills
  • Excellent written and verbal communication skills
  • Good problem solving and decision making skills
  • Strong time management skills
  • Ability to work well under pressure
  • Ability to adapt to and manage change
  • Ability to build and manage relationships with organizational stakeholders; seeking expert advice on a variety of situations or circumstances
  • General knowledge of the uses and applications of MS Office suite; Word, PowerPoint, Excel, Outlook etc



HealthPlus Limited, Nigeria’s first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders.  Our vision is to be Africa’s #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond

Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa.

Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents.

As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for result driven individuals who will roll up their sleeves and share our passion & success. People who will join our team of highly motivated professionals who get the job done!

No matter what your job title is, the work you do at HealthPlus supports the health and well-being of the millions of men, women and children who turn to us for care. That is because all of us - from our talented business professionals at the head office and our experts in our retail locations who serve our communities - are committed to providing the best possible service experience. With locations across Nigeria, we offer the opportunity to build a rewarding career in an environment that supports your success.


Interested candidates who meet the minimum requirement should send a one page summary of their most significant achievements for the last 10 years with your application letter, a detailed CV and relevant copies of credentials to:  humanresources@healthplus.com.ng 

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